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☆ The scourge of customer satisfaction surveys
▼ + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com time to read: +12 min

— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."

Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick

☆ An $88 billion auto giant laid off 400 workers remotely in a move likened to ending a marriage by video call
▼ + stars: | 2024-03-29 | by ( Sawdah Bhaimiya | ) www.businessinsider.com time to read: +5 min

The move by Stellantis, worth $88 billion, has sparked fresh discussions on the etiquette around how to execute layoffs. AdvertisementExperts say that virtual and remote-style layoffs aren't the best solution — it shows a lack of empathy and consideration for the workers affected and might push remaining workers to leave. AdvertisementWhen employees feel the "psychological contract" between themselves and their employers is "violated," they may resort to extreme reactions, Jones said. This could also hurt the morale of remaining employees and increase attrition, according to Boodoo. "Research suggests that following a layoff, there's an increase in voluntary turnover among remaining employees.

Persons: —, Elon Musk, they'd, Ben Hardy, Amanda Jones, it's, Jones, Muhammad Umar Boodoo, weren't Organizations: Service, Dodge, Wall Street Journal, CNBC, Business, Google, Twitter, Employers, London Business School, King's College London, Warwick Business School, Employees

☆ FTX shows need to regulate crypto before it gets big, says Bank of England
▼ + stars: | 2022-11-21 | by ( Rae Wee | Tom Westbrook | ) www.reuters.com time to read: +2 min

LONDON, Nov 21 (Reuters) - The implosion of cryptocurrency exchange FTX shows the need to bring the crypto world within the regulatory framework, Bank of England Deputy Governor Jon Cunliffe said on Monday. FTX, which has filed for U.S. bankruptcy court protection, has said it owes its 50 biggest creditors nearly $3.1 billion. He added that FTX's woes highlighted the need for regulators to put in place tighter controls as quickly as possible. "The FTX example underlines how important these aspects are," Cunliffe said. "Our aim is to ensure that innovation can take place but within a framework in which risks are properly managed," Cunliffe said.

☆ FTX collapse shows why crypto must be regulated before it threatens stability of financial system, says Bank of England official
▼ + stars: | 2022-11-21 | by ( Pete Syme | ) www.businessinsider.com time to read: +3 min

The Bank of England's deputy governor for financial stability spoke at a conference on Monday. Crypto must be regulated before it's large enough to threaten overall financial stability, he said. Jon Cunliffe, the bank's deputy governor for financial stability, spoke at a conference at Warwick Business School on Monday. Cunliffe said that while crypto isn't large enough "to threaten the stability of the financial system, its links with mainstream finance have been developing rapidly." In his speech on Monday, Cunliffe added that some crypto technologies could also improve the financial system.

☆ Collapsed crypto exchange FTX owes top 50 creditors over $3 billion, new filing says
▼ + stars: | 2022-11-21 | by ( Ryan Browne | ) www.cnbc.com time to read: +3 min

Embattled cryptocurrency exchange FTX owes its creditors north of $3 billion, according to a new filing over the weekend. A list of FTX's top 50 unsecured creditors, which excludes their names and other identifiable information, shows that the largest of them all is owed more than $226 million. FTX may have more than 1 million creditors, according to an earlier bankruptcy filing. FTX's disgraced founder Sam Bankman-Fried stepped down as CEO earlier this month as the company filed for Chapter 11 bankruptcy protection. Bank of England Deputy Governor Jon Cunliffe said the FTX debacle has added greater impetus for regulators to act on crypto.

☆ We asked top business school professors to analyze Elon Musk's first week running Twitter: 'A case study of failed leadership.'
▼ + stars: | 2022-11-04 | by ( Sawdah Bhaimiya | ) www.businessinsider.com time to read: +5 min

Elon Musk's acquisition and management of Twitter is a business school case study for the ages. Insider asked leading business school professors for their views on his first week. One said he was a failed leader and should stick to innovation, another said Musk was right to clear house. 'Not right for leadership or management'Musk's approach to management is "a case study of failed leadership," as William Klepper, a management professor who teaches an executive leadership course at Columbia Business School, would define it. For Klepper, Musk's autocratic style leaves no room for constructive criticism.

☆ Energy crisis spurs Britain to end its fracking ban, digging up a long-running debate
▼ + stars: | 2022-09-22 | by ( Jenni Reid | ) www.cnbc.com time to read: +5 min

The derrick is seen behind anti-fracking banners at Cuadrilla's Lancashire fracking site. Christopher Furlong | Getty ImagesLONDON — The U.K. government lifted its ban on fracking Thursday, citing the need to increase domestic energy supply following the Russian invasion of Ukraine. The divideA 2020 review by Warwick Business School estimated fracked gas could account for between 17% and 22% of U.K. energy consumption between 2020 and 2050. A past study found that shale gas operations themselves would contribute relatively little to greenhouse gas emissions. A report commissioned by the government in April and published Thursday found it was still not possible to accurately predict geological activity as a result of U.K. fracking operations.

Dar acolo unde procrastinarea este văzută ca un lucru rău, se pare că nu există spațiu de idei inovatoare. Gândirea liberăExistă multe motive pentru care o perioadă de incubație ar putea duce la perspective noi și ingenioase. O perioadă de incubație ne permite să câștigăm o oarecare distanță psihologică față de sarcina noastră, iar acest lucru ne poate ajuta să revenim la problemă cu o nouă perspectivă. După câteva minute de brainstorming, a venit timpul pentru o perioadă de incubație. Li s-a cerut să memoreze pe o perioadă scurtă de timp niște cifre.

Persons: Wolfgang Amadeus Mozart, Cert, Mozart, francez Poincaré, Agatha Christie, Agatha, Benjamin Baird, Li, Adam Grant, Daniel Schwartz, David Robson, Georgeta Organizations: BBC, Stanford, Apple, Google, Warwick Business School, Universitatea din Locations: Republica Moldova, Marily, SUA, Universitatea din Oxford

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